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Corrections and outdated details
If you spot a mistake on this site, tell us about it. We amend factual errors and refresh pages that describe offers, games or terms that no longer match what the operator actually provides. When you send a correction, name the page and the detail that is wrong, and add the correct information if you have it. We work through reports in the order they arrive and treat them without undue delay.
Questions we can answer
Our editors handle the content on this website. You can ask us about how we rate casinos, why a review reads the way it does, or where a particular piece of information came from. We also take feedback on the clarity of our terms and the fairness of our assessments. If your question concerns the accuracy of a statement we have published, this is the right place to raise it.
Account and payment problems
Matters that involve your player account belong with the operator, not with us. We do not run the casino and we cannot see your balance, your transactions or your verification documents. Deposit failures, withdrawal delays, bonus disputes and login trouble all sit with Mrq support, because only the operator can act on your account. Contacting us about these issues only adds a step before you reach the people who hold the answers.
For the same reason, we cannot change your details, cancel a withdrawal or reverse a payment. We also cannot mediate between you and the casino or take action on your behalf. If you believe a decision from the operator is wrong, the operator's own complaints process is the route to follow, and independent dispute bodies may be available depending on the operator's arrangements.
What to include
- For a correction, give the page title, the exact wording that is wrong and your suggested replacement.
- For a question about our methods, explain which part of the review you are asking about.
- For account matters, do not send sensitive details here; go to the operator directly.